Delivery, Cancellations & Refunds Policy

Last updated: 10 October 2026

This policy outlines Eventity's delivery arrangements, cancellations, postponements and refunds for décor hire and personalised stationery orders. It should be read together with our Terms & Conditions.

1. Décor Hire Delivery & Collection

1.1. Eventity provides wedding and event décor hire throughout Gauteng.

1.2. Delivery and collection are quoted separately based on the venue's location, accessibility and products hired. All applicable charges will be confirmed in the final quotation.

1.3. Delivery, collection and any required installation will be arranged according to the agreed schedule. Clients are responsible for providing accurate venue details and ensuring suitable access.

1.4. Additional costs arising from undisclosed access restrictions or delays may be charged where reasonable.

2. Stationery Delivery

2.1. Eventity delivers personalised wedding stationery throughout South Africa via courier. Collection may also be arranged.

2.2. Free standard delivery applies to stationery orders of R3,500 or more, with a courier allowance of up to R150.

2.3. Orders below R3,500, remote-area deliveries, express shipping and courier charges exceeding the allowance may incur additional costs, confirmed before the order is accepted.

2.4. Production and estimated delivery dates are confirmed in the final quotation.

2.5. Eventity will assist with courier delays, lost parcels or delivery damage and provide remedies as required by law.

3. Décor Hire Cancellations

3.1. Cancellation requests must be submitted in writing to hello@eventity.co.za.

3.2. The following standard refund schedule applies to the 50% booking payment:

* Notice before event: 121 days or more - Booking payment refunded = 100%

* Notice before event: 60–120 days - Booking payment refunded = 50%

* Notice before event: 30–59 days - Booking payment refunded = 25%

* Notice before event: Less than 30 days - Booking payment refunded = 0%

3.3. Cancellation charges are subject to applicable South African consumer law and must be reasonable in the circumstances. Standard charges will be adjusted where required by law.

3.4. No cancellation fee will apply where prohibited by law, including qualifying circumstances involving death or hospitalisation.

3.5. Any additional payments received will be accounted for when determining the final refund.

4. Postponements & Eventity Cancellations

4.1. Requests to postpone an event must be submitted in writing and are subject to availability on the proposed new date.

4.2. Any additional charges arising from an approved postponement will be confirmed before changes are accepted.

4.3. If a postponement cannot be accommodated, the applicable cancellation conditions will apply, subject to consumer law.

4.4. If Eventity cannot fulfil a confirmed booking, suitable alternatives will be discussed with the client. Where no acceptable alternative is available, refunds and other remedies will be provided in accordance with applicable law and the circumstances.

5. Stationery Cancellations, Changes & Returns

5.1. As Eventity's stationery is personalised and produced to order, cancellation and amendment options depend on the stage of production.

5.2. Before production begins, cancellations or changes may be requested in writing. Any applicable deductions will reflect work completed, costs reasonably incurred and relevant consumer rights.

5.3. Once production has begun, cancellations or changes may be restricted, and reasonable costs already incurred may apply.

5.4. Clients are responsible for checking all personalisation details before approving their final proof. Changes after approval may incur additional charges.

5.5. Personalised stationery is generally not eligible for change-of-mind returns where a lawful exception applies.

5.6. If an order arrives damaged, defective or materially different from the approved specifications, the client should contact Eventity promptly with photographs and details so that an appropriate remedy can be arranged in accordance with consumer law.

6. Refunds & Security Deposits

6.1. Approved refunds will be processed within 10 business days, unless a shorter period is required by law.

6.2. Refundable hire security deposits will be returned within 10 business days following collection or return and inspection, less any legitimate deductions for loss, damage or applicable charges.

6.3. Further details regarding security deposits and client responsibilities are available in Eventity's Terms & Conditions.

6.4. Nothing in this policy limits rights afforded to customers under applicable South African consumer law.